Does CHR accept insurance?

Yes we do! We accept Blue Cross Blue Shield, Horizon, Empire, Anthem, United Healthcare, Aetna, AmeriHealth, Magellan, Optum, Cigna/Evernorth Behavioral Health, Oscar, Oxford and we are also an Out of Network Provider.

We also have a reduced fee/sliding fee scale program that is offered to clients based on income and availability within the program.

How do I make an appointment as a new client?

• Email frontdesk@centerforhopeandrenewal.com or call us at (551) 349-1727. 

• During your inquiry, specify the therapist you’re interested in working with or provide a brief summary of areas you’re looking to work on and we will provide a recommendation for a therapist based on their background and expertise. 

• Our office staff will then provide you with the identified therapists’ availability for new clients. 

What happens after I confirm my first appointment with my therapist?

• CHR will register you in our system and email you a registration link for your patient portal.

• Once registered for your patient portal, there will be a total of 12 initial intake forms that will require your review and signature BEFORE your first appointment. 

• If your appointment is confirmed to be virtual, we will email you the link to the session 48 hours prior to the appointment. 

• Please keep in mind that you will receive a new link to each session and past links can not be reused. 

How do I pay for my sessions?

• Client balances can be paid using a credit card using their patient portal or calling the front office at (551) 349-1727 and providing the payment information. 

• Payments can also be made by check. Checks should be made out to “Center for Hope and Renewal” and sent to 489 Jersey Ave, Jersey City NJ 07302. 

• We also accept HSA and FSA cards through your patient portal. 

• Statements are sent to the home address on file as well as available on your patient portal. 

• If you do not want paper statements mailed to your address, please send a written request to our office at frontdesk@centerforhopeandrenewal.com. 

How do I cancel an appointment?

• Cancellation requests can be made on the patient portal. Please keep in mind that CHR has a 24 hour cancellation policy and if the session is cancelled with less than 24 hours notice, the client is subject to a cancellation fee.  

• Cancellation requests can also be made by calling our front office at (551) 349-1727. 

Can I reschedule my appointment?

If you need to cancel your appointment but interested in rescheduling with your therapist for the same week, please reach out to your therapist directly and they will follow-up with their availability, if any for the week.